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About SES Enterprise Consulting

Better Businesses Start With Stronger Operations.

SES Enterprise Consulting exists to help business owners create stronger teams and the structure that lets the business run without everything depending on them.

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Our mission

To help business owners strengthen team performance and operational structure so they can lead their businesses without having to manage every detail themselves.

Our vision

Businesses where clear expectations, real accountability, strong communication, and solid structure allow teams to perform consistently, and owners to lead with confidence.

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FOUNDERShamika Saunders
Meet the founder

I Didn't Learn Team Performance From a Textbook. I Learned It by Leading Teams.

I started as a frontline agent and worked my way up through team lead, trainer, QA, supervisor, and management, spending over 13 years leading teams in large customer experience operations, across a wide range of industries, first on-site and then remotely.

Call centers are one of the most demanding places to lead a team: high volume, constant change, and no room for "I'll get to it later." Along the way, I've led teams of 60+ agents, created training programs, and trained both agents and supervisors.

What I saw over and over: most performance problems aren't people problems. They're structure problems. Unclear expectations, inconsistent accountability, communication gaps, and everything routing back to one person can hold back even great people.

Today, through SES Enterprise Consulting, we help business owners fix that structure, so their teams can perform and the owner can finally step back.

Industries I've led teams in
  • Healthcare
  • Health Insurance
  • Benefits Accounts (Medicare Reimbursement & FSA)
  • Healthcare Transportation
  • Banking
  • Retail
  • Travel & Cruise Lines
  • Roadside Assistance

"My goal isn't just to make businesses more organized. It's to help owners step out of the daily operations so they can lead, grow, and scale with confidence."

Guided by faith, driven by purpose.

The progression

Every Level, a Different Perspective

  1. Frontline Agent

    Understanding the employee experience

  2. Team Lead

    Keeping a team on track, day to day

  3. Trainer

    Developing people so they can perform on their own

  4. Quality Assurance

    Knowing what great looks like, and measuring it

  5. Supervisor

    Holding people accountable, fairly and consistently

  6. Management

    Seeing how people, performance, and process connect

  7. Founder

    Bringing it all to business owners who need it

  • 13+ yearsleading teams
  • 60+ agentsled on a single team
  • Agents and supervisorstrained and developed
  • On-site and remoteteams led

What We Believe

  • Structure before software.A messy business inside a fancy project management tool is still a messy business.
  • Accountability is taught, not installed.It's a rhythm and a culture: clear expectations, honest conversations, and consistent follow-through.
  • Your team usually isn't the problem.The structure around them is.
  • The goal is independence, not more oversight.A great team should need you less over time, not more.

Two Ways We Help

SES Enterprise Consulting

We help your team perform without you.

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SES Virtual Solutions

Or we provide a fully managed support team for you.

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Experience That Comes From Leading Teams.

Let's talk about how that experience can help strengthen yours.

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